Title VI Complaint Procedure and Investigation Guidelines
Elevated Transit, LLC has developed procedures for investigating and tracking Title VI complaints filed against them and has made those procedures for filing a complaint available to the public. The Elevated Transit, LLC’s complaint procedure is outlined below:
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Elevated Transit, LLC may file a Title VI complaint by completing and submitting a Title VI Complaint Form. Elevated Transit, LLC will investigate complaints received no more than 180 calendar days after the alleged incident. Elevated Transit, LLC will process complaints that have completed all elements of the complaint form.
Once the complaint is received, Elevated Transit, LLC will review it to determine if Elevated Transit, LLC has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by Elevated Transit, LLC.
Elevated Transit, LLC has 10 business days to investigate the complaint. If more information is needed to resolve the case, Elevated Transit, LLC may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, the investigator can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue the case.
After the investigator reviews the complaint, Elevated Transit, LLC will issue one of two letters to the complainant:
- A closure letter that summarizes the allegations and states there was not a Title VI violation and that the case will be closed.
- A Letter of Finding (LOF) that summarizes the allegations and the interviews regarding the alleged incident, and explains if any disciplinary action, additional training of the staff member or other action will occur.
If the complainant wishes to appeal the decision, she/he has 10 calendar days after the date of the closure letter or the LOF to do so. If an appeal has been submitted, Elevated Transit, LLC will forward appeals to the UDOT Civil Rights Title VI Coordinator within 10 days.
When a complaint has been directly filed with another state or federal agency, the Agency is to inform the Title VI Coordinator where the complaint has been filed and coordinate any action needed by UDOT to resolve the complaint.
A person may also file a complaint directly with the Utah Department of Transportation at:
Utah Department of Transportation
Attn: Title VI Coordinator
4501 South 2700 West, P.O. Box 141265
Salt Lake City, UT 84114-1265
A person may also file a complaint directly with the Federal Transit Administration at:
FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
Title VI Informal Complaint Policy
Title VI complaints may be resolved by informal means. When informal means are utilized, the complainant must be informed of their right to file a formal written complaint. Such informal attempts and their results will be summarized by Elevated Transit, LLC’s identified Title VI Coordinator. The coordinator will log the complaint in the required complaint log (see Appendix D for a sample). If the complaint cannot be resolved informally, Elevated Transit, LLC’s identified Title VI Coordinator must inform the complainant of the formal process outlined above and instruct the complainant on how to proceed.
Title VI Log of Complaints/Lawsuits, etc.
Elevated Transit, LLC will prepare and maintain a list of any alleged discrimination on the basis of race, color, or national origin, including any active investigations conducted by entities other than FTA, lawsuits, and complaints naming the Agency. The list will include the date that the investigation, lawsuit or complaint was filed; a summary of the allegation(s) and date resolved. See Appendix D for sample complaint log.
Title VI Notice to Beneficiaries
Elevated Transit, LLC will provide information to the public regarding our obligations under FTA’s Title VI regulations and apprise members of the public of the protection against discrimination afforded to them by Title VI. At a minimum, Elevated Transit, LLC shall disseminate this information to the public by posting the notice on its website (if available) and in local media. Elevated Transit, LLC will document where and when this information is posted.
Elevated Transit, LLC will widely distribute its Title VI plan. The Title VI notifications are also included with all newly printed or revised agency publications, brochures and pamphlets meant for public consumption. The following notice is standard wording for publications, brochures, flyers, etc.:
Elevated Transit, LLC is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and relevant guidance. The Agency assures that no person in the United States shall, on the grounds of race, color or nation origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.
To request additional information on Elevated Transit, LLC’s Title VI policy, or to file a discrimination complaint, please contact Elevated Transit, LLC at 888-353-8283.