Tickets
Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Elevated Transit tickets is strictly prohibited and will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time for which purchased. Elevated Transit is not responsible for lost or stolen tickets. Ticket sales are limited to ten per purchaser per traveled route per day.
FARES & FEES
Fares are valid ONLY for the schedule, date and time for which quoted. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes, fees and carrier price differences. For non-refundable and advance purchase tickets, departure dates and times may be changed for a fee provided that advance purchase requirements are not violated (including holiday blackout restriction) and all transactions and travel are completed within a year of the original purchase date. Requests for exchanges must be made prior to the original travel date; otherwise, the ticket will be null and void. All unrestricted one-way and round trip tickets are good for one year from the date of sale, provided that exchange or refund is made prior to scheduled travel date; otherwise, the ticket will be null and void. Fares are payable in U.S. dollars only. Fares are subject to change and may be higher during holiday and peak periods. More information on specific fare classes and restrictions can be found at the Elevated Transit ticket office and on this website.
REFUNDS & UPGRADES
For refundable tickets only, unused one-way and round-trip walk-up fare tickets have a refund value equal to the fare paid, unless otherwise expressly stated on the ticket. Advance purchase discount fares are non-refundable and may be upgraded to a walk-up fare for a charge of $20 per transaction plus the difference between the advance purchase fare and the walk-up fare; provided, however, that if the walk-up fare is less than the advance purchase fare, no refund will be given. Origin and/or destination may NOT be changed via upgrade.
IMPORTANT INFORMATION REGARDING PRINT AT HOME TICKETS
- Print ticket(s) before arriving and proceed directly to boarding area.
- Each passenger must present a ticket and a valid photo ID to board the bus.
- Tickets are nontransferable. If presented for transportation by any person other than the person for whom originally purchased, the ticket will be void and may be confiscated.
- If a passenger has chosen to receive a Print at Home ticket, it is solely the passenger’s responsibility to print the ticket in advance of travel.
- Each passenger must have a separate travel document and each trip must have a separate travel document. Do not print multiple tickets on one page or on the back of a page.
SPECIAL FARES
Special fares are subject to availability. If the quoted fare price is no longer available at the time of final booking, the current price will be displayed as an option.
Travel
Departure dates and times may change. Elevated Transit is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond reasonable control. With the exception of accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic. Elevated Transit reserves the right to ask passengers to change seats for any other reason.
Baggage
Liability for baggage is limited by applicable tariff. All baggage must be claimed promptly upon arrival. Storage charges apply for late claimed baggage. Liability for lost or damaged checked baggage is limited to the actual value not to exceed $250 per Adult Fare or $125 per Child Fare. Certain articles are not accepted for carriage. Click here for a list of items which are not accepted. There is no liability for unchecked baggage. Baggage must be properly identified including name and address. Baggage claims must be supported by claim check, identification, ticket receipt and excess value declaration (if any). Claim check must be surrendered in order to obtain baggage. Ask an agent for value limitations on intrastate baggage. Carrier may open and inspect baggage.
CUSTOMERS TRAVELING IN WHEELED MOBILITY DEVICES
Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible and to contact the Elevated Transit Travel Assistance Line at 1-888-ELE-VATE so that we may assist you in scheduling your travel. This is important because seating is limited for all passengers, some trips involve multiple carriers and some schedules are reservation only. Elevated Transit may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device. Passengers in wheelchairs may have the option to transfer into a standard bus seat if space is available.
LIMITATION OF LIABILITY
Elevated Transit is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
SMOKING IS PROHIBITED
ADDITIONAL INFORMATION REGARDING ELEVATED TRANSIT
- Elevated Transit seating is first come first served.
- Ticket purchases can be made online, over the phone, or at any Elevated Transit stop from onboard personnel.
- Tickets can be reissued prior to the schedule travel date for a $20 exchange fee. If the exchange request has not been made prior to scheduled travel date, the ticket will be null and void.
- Please arrive at the designated pick-up point a minimum of 10 minutes before departure time.
- If the ticket was purchased online, you must bring your photo ID and your Print at Home ticket or Will Call confirmation number.
CONTACT US
For questions, please contact Elevated Transit. An agent may be reached via email at info@Elevated Transit.com or by phone at (888) ELE-VATE.